Refund Policy

Last Updated: January 1, 2025

1. Overview

At Cartvex Digital, we are committed to providing high-quality digital products and ensuring customer satisfaction. We understand that sometimes a product may not meet your expectations, and we want to make the return and refund process as straightforward as possible. This Refund Policy outlines the terms and conditions under which you may request a refund for purchases made through our website.

This policy applies to all digital products sold through Cartvex Digital, including e-books, online courses, digital templates, business documents, design assets, and bundle packs. Please read this policy carefully before making a purchase. By completing a purchase on our website, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy.

2. 30-Day Money-Back Guarantee

We offer a comprehensive 30-day money-back guarantee on all products purchased through our website. If you are not satisfied with your purchase for any reason, you may request a full refund within thirty (30) calendar days from the date of purchase. This guarantee is designed to give you peace of mind and the confidence to explore our products without risk.

To be eligible for a refund under our 30-day guarantee, you must meet the following conditions:

• The refund request must be submitted within 30 calendar days of the original purchase date.
• The request must be submitted through one of our official communication channels (email or contact form).
• You must provide your order number, the email address associated with your purchase, and a brief explanation of the reason for the refund.
• The product in question must not have been previously refunded.

3. Eligible Products for Refund

The following products are eligible for refunds under this policy:

3.1 E-Books and Guides

All e-books and digital guides purchased through our website are eligible for a full refund within 30 days of purchase. Whether the product has been downloaded or not does not affect your eligibility for a refund. We trust our customers and believe that if a product does not meet your expectations, you deserve your money back.

3.2 Online Courses

Online courses are eligible for a full refund within 30 days of purchase, regardless of how much course content you have accessed. If you have completed more than 75% of the course content, we may, at our discretion, offer a partial refund or store credit instead of a full refund. Certificates of completion issued before a refund request will be revoked upon processing of the refund.

3.3 Digital Templates

All digital templates, including Canva templates, Notion templates, and PDF templates, are eligible for a full refund within 30 days of purchase. Templates that have been customized or modified by the buyer are still eligible for a refund under our guarantee.

3.4 Business Documents

Business documents, including CRM templates, business plans, checklists, SOPs, and financial models, are eligible for a full refund within 30 days of purchase. Documents that have been edited or filled in by the buyer are still eligible for a refund.

3.5 Design Assets

Design assets, including icon packs, UI kits, illustration sets, and graphic elements, are eligible for a full refund within 30 days of purchase. If design assets have been used in a published or distributed commercial project, we reserve the right to deny the refund request and the buyer must continue to adhere to the product's license terms.

3.6 Bundle Packs

Bundle packs are eligible for a full refund within 30 days of purchase. Refunds for bundles are processed for the entire bundle; partial refunds for individual items within a bundle are not available. If you purchased a bundle and wish to return only certain items, you must request a refund for the entire bundle.

4. Non-Refundable Items

The following are not eligible for refunds:

• Products purchased more than 30 calendar days ago.
• Products that were offered as free downloads or promotional items.
• Gift cards or store credit vouchers.
• Products that have been previously refunded (no repeat refund requests for the same product).
• Custom or bespoke products created specifically for you upon request.

5. How to Request a Refund

To request a refund, please follow these steps:

1. Contact Our Support Team: Send an email to support@cartvexdigital.com with the subject line "Refund Request — [Your Order Number]." You may also use the contact form on our website.
2. Provide Required Information: Include your full name, order number, email address used for the purchase, the product(s) you wish to return, and a brief explanation of the reason for the refund.
3. Await Confirmation: Our customer support team will review your request and respond within 2–3 business days with a confirmation or any additional questions.
4. Receive Your Refund: Once approved, your refund will be processed and the credit will be applied to your original payment method within 5–10 business days.

6. Refund Processing

Once your refund request has been approved, we will initiate a refund to your original method of payment. The timing of the refund depends on your payment method and financial institution:

• Credit/Debit Cards: Refunds typically appear on your statement within 5–10 business days.
• PayPal: Refunds to PayPal accounts are usually processed within 3–5 business days.
• Apple Pay / Google Pay: Refunds are typically processed within 5–10 business days.

Please note that your bank or financial institution may take additional time to post the refund to your account. If you have not received your refund within the timeframes listed above, please check with your bank or credit card company first, as there is often some processing time before a refund is posted. If you have done so and still have not received your refund, please contact us at support@cartvexdigital.com.

7. Partial Refunds

In certain circumstances, partial refunds may be granted at our discretion. Situations where a partial refund may apply include:

• Online courses where more than 75% of the content has been completed or accessed.
• Products that were purchased as part of a promotional discount exceeding 50% off the regular price.
• Situations where technical issues were caused by the customer's equipment or software and not by our product.

8. Exchanges

We are happy to exchange products in certain situations. If you purchased a product that does not suit your needs but believe another product in our catalog would be a better fit, please contact our support team. We will do our best to accommodate exchange requests, subject to product availability and price differences.

For exchanges where the replacement product is of higher value, you will be required to pay the difference. For exchanges where the replacement product is of lower value, we will refund the difference to your original payment method.

9. Chargebacks and Disputes

We encourage you to contact us directly before filing a chargeback or dispute with your payment provider. Filing a chargeback without first contacting our support team may result in delays and additional processing fees. We are committed to resolving any issues promptly and fairly, and we believe that direct communication leads to the best outcomes for both parties.

If a chargeback or payment dispute is filed, we reserve the right to suspend or terminate your account pending resolution of the dispute. Any access to digital products or courses will be suspended during this period.

10. Abuse of Refund Policy

We reserve the right to deny refund requests from customers who we reasonably believe are abusing our refund policy. This includes, but is not limited to:

• Repeatedly purchasing and requesting refunds for the same or similar products.
• Requesting refunds after downloading and using the product extensively.
• Requesting refunds for a significant number of purchases within a short period.
• Any pattern of behavior that suggests the refund policy is being exploited.

In cases of suspected abuse, we may, at our discretion, offer store credit instead of a cash refund, limit future purchases, or suspend the customer's account.

11. Product Quality Issues

If you experience any quality issues with a product, such as corrupted files, incomplete content, technical errors, or products that significantly differ from their description, please contact us immediately. We take product quality very seriously and will work to resolve the issue promptly. Resolution may include providing a corrected version of the product, issuing a full refund, or offering an exchange for a different product.

12. Technical Support Before Refund

Before requesting a refund due to technical issues (such as difficulty opening files, compatibility issues, or access problems), we encourage you to contact our technical support team. Many technical issues can be resolved quickly and do not require a refund. Our support team is available to assist you with file format compatibility, software requirements, download issues, and course access problems.

13. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. We encourage you to review this policy periodically. Your continued use of our Services after any changes constitutes your acceptance of the revised policy. The refund policy in effect at the time of your purchase will apply to that specific transaction.